Managed IT Support Services

Scalable expertise that can flex to match your business requirements

Scalable IT support expertise that can flex to match your business requirements

Managed IT Support Services are an extension of your in-house expertise and technology. They give you flexibility to up or down-scale rapidly your support in line with your needs without the intensive upfront capital cost.

Discover the perfect IT support solution for your business with our tailored tiered support packages. Each package outlined below is designed to meet different needs, ensuring you receive the level of support that fits your unique requirements.

Across all our packages – Safeguard, Premium, Cybersafe and Beyond – we adopt a consultative approach, providing technical direction and strategy. Our comprehensive onboarding process captures details of your infrastructure to provide tailored IT support while collaborating with incumbent suppliers where needed, enables us to deliver a smooth transition of services.

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Safeguard

Safeguard offers robust 3rd Line support with optional monitoring of the health, availability, and status of all major devices. Designed to support internal IT teams, this service ensures our experts respond swiftly to critical system failures, keeping your network operational and minimising downtime. With Safeguard, your business benefits from reliable support that keeps your IT infrastructure running smoothly and efficiently.

Premium

Premium includes all the features of the Safeguard package, plus comprehensive monitoring of your IT systems via the Advantex Network Operations Centre (NOC). This package offers a tiered support architecture with both remote and onsite responses to critical IT failures, ensuring issues are resolved promptly. Additionally, Premium provides Helpdesk Support for end-users, proactively addressing their technical issues while acting as your own dedicated Service Desk. It is ideal for businesses that require a more hands-on approach to IT management.

Cybersafe

Cybersafe takes IT support to the next level by combining it with advanced cybersecurity measures. This package includes all the features of Premium, along with a security baseline that incorporates DNS and Endpoint Security. Cybersafe is designed for businesses that prioritise cybersecurity, offering optional update services to assist in achieving Cyber Essentials or Cyber Essentials Plus certifications. Protect your business from cyber threats while maintaining exceptional IT support.

Beyond

Beyond includes all the features of Premium, plus an adaptable support package that can be utilised for any requirement, whenever needed.  Customised to meet your evolving business demands, this service goes beyond the standard break/fix approach to ensure your IT infrastructure seamlessly supports your business growth and transformation.

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IT Support Packages

IT Support Packages
*On applicable products only

 

Additional Services

Enhance your IT support with our comprehensive range of additional services designed to bolster your security and connectivity. These services include, but are not limited to:

Security Operations Centre (SOC) Our SOC provides continuous monitoring and analysis of your security systems, ensuring rapid detection and response to potential threats. With our SOC services, you gain a dedicated team of security experts working around the clock to protect your business.

Penetration Testing (Pen Testing) Identify and address vulnerabilities in your IT infrastructure with our professional Pen Testing services. Our skilled testers simulate cyber-attacks to uncover weaknesses, providing you with detailed reports and actionable recommendations to enhance your security posture.

Managed Connectivity Options Stay connected and ensure reliable internet access with our managed connectivity solutions. We offer:

  • Leased Lines: High-speed, dedicated internet connections for businesses requiring consistent and reliable bandwidth.
  • Direct Internet Access (DIA): Scalable and secure internet services tailored to your business needs.
  • Hosted Firewalls: Advanced firewall solutions to safeguard your network from external threats, managed and maintained by our expert team.

 

These additional services, along with our core support packages, provide a comprehensive IT solution that addresses all your business needs. Speak to us today to find out how we can tailor these services to fit your specific requirements and help your business thrive in the digital age.

Cyber Awareness Training: Transform your employees into your first line of defence against cyber threats with our Cyber Awareness Training. This customisable online programme adapts to each employee’s skill level, aligns with your company’s branding, and is fully manageable in-house.

With these personalised programmes, you can monitor progress, spot improvement areas, and proactively address ongoing risks—turning your team into a robust cybersecurity shield.

DMARC Implementation and Management: Protect your organisation from phishing and spoofing with our DMARC Implementation and Management service.

We handle setup, monitoring, and maintenance of your DMARC records, ensuring only legitimate emails are delivered and fraudulent messages are blocked, keeping your domain secure. Find out more about DMARC here.

 

Benefits of Managed IT Support Services

Managed IT services from Advantex offer a comprehensive solution to ensure your business operates seamlessly and efficiently. By partnering with us, you gain access to a wealth of expertise, cutting-edge technology, and unparalleled support, all designed to optimise your IT infrastructure and address your specific needs. Our services provide numerous advantages, including:

  • Experience in Specialist Areas – Expertise across diverse IT fields.
  • Working with Leading Global Solutions – Partnerships with top brands like Cisco, HPe, and Acronis.
  • 24/7/365 Support – Round-the-clock assistance to keep your operations running smoothly.
  • Pro-Active Support – Monitoring and alerts to avoid disruptions.
  • Cost Efficiency – Optimised IT spending with scalable solutions.

 

Maximise your IT potential. Contact us for a comprehensive managed IT support services plan today!

How can Advantex Managed IT Support Services help you do more with less?

  • Access skills, expertise and technology without intensive capital costs.
  • Increase the size of your team without needing to increase the size of your premises.
  • Scale up or down to suit your specific needs.
  • Route all your queries through one single point of contact.
  • An support desk delivering exceptional customer service and boosting a net promoter score of 84.
  • Protect your workplace with the latest security and minimise disruption from ransomware, viruses and other malicious activity.

Explore Advantex solutions



IP Cameras & Access Control

Protect your people, processes, and assets with remote IP surveillance and safeguard key areas with IP access controls, providing intelligent, cost-effective security solutions.

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Connectivity

Scalable, resilient, super-fast, and secure. Our managed Wi-Fi and internet solutions ensure seamless performance, robust security, and the flexibility to keep your business ahead.

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Communications

It’s good to talk. Intelligent IP Telephone Systems ensure seamless, reliable communication, delivering a professional, connected experience for teams and end users, every time.

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Partners we work with

Inspire Multi Academy Trust

Tyne Pedestrian Tunnel

Belmont Community School

What our customers say



"Using Advantex not only delivers cost saving benefits but secures our future needs as new eLearning technology becomes available. The company’s insight, experience and solutions‐led approach is welcome as is their unique ability to engage non‐technical people in the IT process so that all can see the benefits offer."

Simon Allan
Business Relationships and Governance Manager at Inspire Multi Academy Trust

"Advantex’s proven experience in designing and delivering technology solutions for demanding operational conditions, together with cost-effective aftercare, also impressed"

Alastair Swan
Principal Engineer at Newcastle City Council

"We have been impressed by Advantex’s added value Wi‐Fi solution and how they have bought into the spirit of the ‘Connect the Classroom’ scheme. Our investment will deliver not only a great resource but also one of the best possible learning environments for teachers, pupils and support staff. "

Dan Brinton
Deputy Headteacher at Belmont Community School

Address

Advantex Network Solutions Limited
16B Follingsby Close
Gateshead
Tyne and Wear
NE10 8YG

Phone

0345 222 0 666

Contact sales

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Careers

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